![]() We use the information you provide to inform our next inspection of that service. We cannot investigate individual concerns. ![]() It’s useful to make notes of any key people involved, dates and times, and to send us copies of any written complaints you have made. you feel unable to contact the service concerned about this particular issue.you are not satisfied with the service’s response after you have followed its complaints procedure.If your concern is not resolved, or you feel you did not receive an adequate response, you should follow the organisation’s complaints procedure. If you’re an employee at the organisation you have concerns about, and your employer has a whistleblowing policy, refer to this policy. It’s usually the quickest option as it can address your concerns directly and most concerns can be resolved at this stage. If you have an issue or concern about a children’s social care service, you should contact the service first. For example, adult social care is regulated by the Care Quality Commission. Ofsted cannot investigate concerns about activities regulated by other organisations. Ofsted does not inspect or regulate services in Wales, Northern Ireland or Scotland. Children and Family Court Advisory and Support Service ( Cafcass).residential provision in further education colleges.the welfare of children in boarding schools and residential special schools.You can find more information about our powers and social care work in our social care enforcement policy. These social care services must meet certain government regulations and standards in order to be registered. residential holiday schemes for disabled children.We regulate and inspect children’s social care services in England: Services that Ofsted regulates and inspects This applies whether or not the child is using local authority or other children’s services.Ĭall 999 if the child is at immediate risk, or call the police on 101 if you think a crime has been committed. ![]() If you’re worried that a child or young person is at risk or is being harmed, contact the children’s social care team at their local council.
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